Name: Essential Fire Services
Address: Perth, WA, AU
Telephone: 08 9443 3346
Price range: $$

Question 1

How often do fire systems need testing?

Accepted Answer

It depends on the system. Under AS 1851, some equipment needs monthly checks (like fire detection and emergency lighting), while others are 6-monthly, annual, 5-yearly, or up to 25-yearly (like sprinkler systems). We set up a schedule for your site so nothing gets missed.

Question 2

What is AS 1851?

Accepted Answer

AS 1851 is the Australian Standard for routine servicing of fire protection systems and equipment. It sets out exactly what needs to be inspected, how often, and what to look for. All our inspections are done to this standard.

Question 3

What happens if a defect is found during an inspection?

Accepted Answer

Minor issues get repaired on the spot where possible. Otherwise, we'll document it with photos in your report and provide a quote. For critical defects — anything that could stop a system working in a fire — we let you know immediately and respond within 2 hours.

Question 4

Do I need an Annual Fire Safety Statement (AFSS)?

Accepted Answer

If your building has essential fire safety measures listed on its schedule, yes. The AFSS confirms that all fire systems have been inspected and maintained to the required standard over the past 12 months. We handle the inspections and help you complete the statement.

Question 5

What areas do you cover?

Accepted Answer

We service the entire Greater Perth metro area from our base in Osborne Park, plus Mandurah, the South West, and regional WA by arrangement. We have twenty-two service vehicles on the road daily.

Question 6

What types of buildings do you service?

Accepted Answer

Everything from single-storey offices to high-rise towers, hospitals, airports, schools, shopping centres, warehouses, strata complexes, aged care facilities, NDIS homes, and government buildings. If it has fire protection systems, we can look after it.

Question 7

Can you handle both inspections and installations?

Accepted Answer

Yes. We do the full range — routine inspections, repairs, maintenance, new installations, system upgrades, and full project fitouts. Having it all under one roof means less coordination for you.

Question 8

Do you provide emergency call-outs?

Accepted Answer

Yes, 24/7. For active clients we provide around-the-clock emergency response. Critical defects are attended within 2 hours. Call us on 08 9443 3346 any time.

Question 9

What is the Client Portal?

Accepted Answer

It's your online dashboard where you can see compliance status, inspection reports, upcoming visits, asset history, quotes, and work orders — all in one place. No more chasing paperwork.

Question 10

What are the QR codes on my fire equipment?

Accepted Answer

We tag every fire asset with a unique QR code. Anyone can scan it with their phone to see the last test date, compliance status, and report an issue between scheduled visits. It's a quick way to check if something's been serviced.

Question 11

How do I get copies of my inspection reports?

Accepted Answer

All reports are available through your Client Portal as soon as our technician completes the visit. You can also request them by email or phone.

Question 12

Do I need evacuation diagrams?

Accepted Answer

If your building is occupied by people and used as a workplace (excluding private dwellings), yes. AS3745:2010 requires evacuation diagrams to be displayed showing exits, assembly areas, and fire equipment locations. They need inspecting every 12 months under AS 1851.

Question 13

What does fire warden training involve?

Accepted Answer

We cover the warden hierarchy, your site-specific risks, how to respond to different emergencies, and how people actually behave under stress. We also run practical first attack training with extinguishers, blankets, and hose reels using our Bullex simulator.

Question 14

How often should evacuation drills be done?

Accepted Answer

AS3745:2010 recommends at least one evacuation exercise per year for most facilities. Healthcare and high-risk sites may need them more frequently. We coordinate and run the drill for you.

Question 15

How do I get a quote?

Accepted Answer

Call us on 08 9443 3346, email services@essentialfire.net.au, or fill out the form on our contact page. We'll arrange a site assessment and get you a quote.

Question 16

Is there a cost for a site assessment?

Accepted Answer

For most sites we offer a free site assessment, however this is at the discretion of our team depending on the scope and location of the work.

Question 17

Why choose EFS over other providers?

Accepted Answer

We've been doing this for over 20 years. Five specialist departments, QR-coded asset tracking, a real client portal, and 24/7 emergency response.

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